General Business Terms and Conditions


1.1 These General business terms and conditions define legal framework presumptions of business co-operation between the “Seller” and the “Buyer”. Once the Buyer orders Goods from our company, he or she automatically agrees with the wording of the general business terms and conditions of our company.

1.2 The Buyer accepts the Seller‘s terms of payment and delivery when ordering his Goods. Goods can be ordered either via e-mail, or via fax. The order will be accepted only if the Buyer provides his full address.

Prices, Delivery, Retention of Title

2.1 Our prices are quoted in Euros and Czech crowns and they are exclusive of VAT, they also do not include postal charges and other contingent costs of customs declaration. The Goods are delivered at the Buyer’s expense and risk. We reserve the right to change the prices. In case of bigger orders, it is possible to work out a special price for the Buyer.

2.2 In case of delayed deliveries, the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer. Because of many kinds of goods, there might be longer periods of delivery.

2.3 The seller remains the owner of the goods, until the Seller has been paid in full for such Goods.

Payment Conditions, Duty To Inform 

3.1 All orders must be in principle and without any exception prepaid before the deliveries take place.

3.2 Payment on delivery can only take place within the Czech Republic and only upon mutual agreement. (In this case, the Buyer is responsible for the delivery charges).

3.3 Both parties to the contract are obliged to exchange all the relevant business data, such as the address of the firm domicile, legal form of the business, names of people who are authorized to represent the company, duty of the VAT payer, the tax identification number and the VAT identification number. In case of any change to all those data, the parties are obliged to inform the other contracting partner.

3.4 In case of infringement of the obligations, mentioned in the clause 3.3, by one of the contracting partners, the other contracting partner is entitled to claim for any damages, losses, cost or expenses resulting from the contingent infringement.

3.5 With the Customers’ approval, the Supplier collects their personal data such as; their names, addresses, telephone numbers and e-mail addresses. The personal data serve mainly for the facilitation of the future orders. The Supplier shall not hand over those data to any other person.

Other regulations

4.1 If the Customer’s tax identification number and VAT identification number, that he provided to the seller, are of a different EU member country, than the Czech Republic, the Seller is then obliged to realize the delivery exclusive of VAT, but only on condition it is in accordance with the Czech tax laws.

4.2 Slight abnormalities regarding to the quality, size and colour are possible with handcrafted products and they cannot be the reason for sales returns. All the size notations and schemes serve only for the orientation purposes.

4.3 We are not responsible for any actual bodily harm of people, perhaps even for any detriments to properties and goods, which would be caused by unauthorised use.

4.4 You can return ordered goods with no limits, without giving any reason within two weeks from receiving them, except goods that were made-to-measure, or according to one’s own specifications. In those cases, the customer pays the redelivery charges. To return an excessive amount of goods is possible only after a previous agreement.
Unpaid deliveries will not be accepted.
The Customer is obliged to return the goods in their original packing. Any product, that has been damaged, because any different unsuitable packing has been used instead of its original packing, will not be refunded.
Important notice: If the Customer returns used or damaged goods, the Seller reserves the right to claim compensation from the Customer for the reduced value of the goods.

Final arrangement

5.1 We reserve the right to changes the general terms and conditions without giving any reason.



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